New advice service established for local renters

17 September 2015

Local renters will soon benefit from better access to tenancy advice and advocacy thanks to new services starting next month.

Queensland’s Statewide Tenants’ Advice and Referral Service is being reinstated by the State Labor Government through an overall investment of $26.4 million over the next four years.

State Member for Morayfield, Mark Ryan MP, welcomed the announcement as good news for local tenants.

“Queensland’s tenancy laws directly affect everyone who rents – from signing up to a new lease or claiming back their bond,” Mr Ryan said.

“This tenant advice service is important because it helps Queenslanders through disputes with their landlord, which can often be complex and confusing.

“The new service will help people on an individual basis and will include face-to-face meetings as well as assistance to fill out paperwork and understand the judicial process. This is a hands-on service to support people in a range of ways.

“The reinstatement of an independent advisory service was a key election commitment of the Labor Government and I am pleased to support it.”

Housing Minister Leeanne Enoch said Tenants Queensland had been awarded the three-year contract to provide the service.

“We expect around 70,000 Queenslanders to access the support they need to successfully maintain their tenancies through the new service,” Ms Enoch said.

The new service will commence on October 1 this year, enabling a smooth transition from the interim telephone service, which has also been run by Tenants Queensland in partnership with Enhance Care.

Tenants can access the service by calling 1300 744 263.